Whispers of Hope – Trauma Healing Cards
Healing begins here. This deck is your companion for self-discovery, inner healing, and gentle transformation. Each card offers prompts, reflections, and affirmations designed to help you release old wounds, cultivate resilience, and honour your journey. Perfect for personal reflection or to guide you through trauma-informed practices, Whispers of Hope provides a safe and nurturing space to reconnect with your inner strength.
Whispers of Hope – Trauma Healing Cards
Returns and Refunds
I hope your wellbeing cards bring inspiration, reflection and positivity to your daily life. However, if you change your mind about your purchase, you may request a return.
Returns
Please contact me at whispersofcards.healing@gmail.com within 14 days of receiving your order to let me know that you would like to return it. You will then have a further 14 days to send the product back.
The card deck must be returned:
Complete, with no cards missing
Unused and unmarked
Without writing, creases or other damage
With its original box and any accompanying materials
In a condition suitable for resale
You may open and examine the product as you would in a shop. However, if the cards have been used or handled more than necessary and their value has been reduced, this may affect the amount refunded.
Please contact me before returning your order so I can provide the correct return address.
Return Postage
If you have changed your mind, you will be responsible for the cost of returning the card deck.
I recommend using a tracked postal service and keeping your proof of postage, as the returned product remains your responsibility until it reaches me.
Refunds
Once I have received and checked your returned card deck, I will process your refund using the original payment method.
Your refund will include the price paid for the product and the cost of standard delivery. If you chose a more expensive delivery option, only the equivalent cost of standard delivery will be refunded.
Your refund will be processed within 14 days of receiving the returned product or receiving evidence that it has been sent back, whichever is earlier. Please allow additional time for your bank or payment provider to place the funds into your account.
Damaged, Faulty or Incorrect Orders
Every order is prepared and packaged with care. If your card deck arrives damaged, contains missing or misprinted cards, or you receive the wrong product, please contact me as soon as possible at whispersofcards.healing@gmail.com.
Please include your order number and photographs showing the problem. I will arrange a replacement or refund and cover any reasonable return postage costs where necessary.
Contact Me
If you have any questions about a return or refund, please contact me at:
whispersofcards.healing@gmail.com
This policy does not affect your statutory rights under UK consumer law.
Where I Deliver
Orders are currently available for delivery to addresses within the United Kingdom only.
Processing Your Order
Orders will normally be prepared and dispatched within 2 working days.
Orders placed during weekends or bank holidays will begin processing on the next working day. During particularly busy periods, dispatch may take a little longer.
Delivery Service
All card decks are sent using Royal Mail Tracked 48.
Royal Mail aims to deliver Tracked 48 parcels within two to three working days after dispatch. This is an estimated delivery time and is not a guaranteed 48-hour service.
Once your order has been dispatched, you will receive tracking information so you can follow its journey.
Delivery Costs
The delivery charge will be displayed during checkout before you complete your purchase.
Delayed or Missing Orders
Occasionally, deliveries may be delayed due to circumstances outside my control, particularly during busy periods, severe weather or Royal Mail disruption.
If your order has not arrived within the expected timeframe, please check your tracking information first. If you are still concerned, contact me at whispersofcards.healing@gmail.com with your name and order number, and I will investigate the delivery for you.
Delivery Address
Please check that your delivery address is complete and correct before placing your order.
I cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied during checkout. If an order is returned to me because the address was incorrect or the delivery could not be completed, an additional delivery charge may apply before it can be sent again.
Damaged Orders
Every card deck is packaged carefully to help protect it during delivery.
If your order arrives damaged, please contact me as soon as possible at whispersofcards.healing@gmail.com. Please include your order number and photographs of the damaged product and packaging so I can help resolve the problem.
Questions About Your Delivery
If you have any questions about your order or delivery, please contact me at:
